Turkish Airlines Violates SOPs & Slaps Passenger

The CAA took strict action against Turkish Airlines after violating SOPs and their employee has been temporarily suspended for slapping a passenger.

The Civil Aviation Authority took strict action against Turkish Airlines and fined it for PKR 100,000/-.  The airline was fined for violating the standard operating procedures set due to the coronavirus.

In a statement issued by the Air Transport Department of the CAA, it was revealed that the airline flew a passenger, Muhammad Ashfaq from Mali to Istanbul without conducting his COVID-19 test.

Muhammad Ashfaq was scheduled to arrive in Lahore after a layover in Istanbul but he was stopped at Istanbul Airport where he was stranded for five days because of the unavailability of testing. Moreover, the notification affirmed that Muhammad Ashfaq wasn’t allowed to leave Istanbul Airport for a hotel due to not having a Turkish visa.

The Pakistani Embassy contacted the passenger and directed the CAA to take action against Turkish Airlines. The CAA has already made the COVID-19 test for passengers travelling to Pakistan from category “B” countries mandatory.

On instructions of the Foreign Ministry, the passenger has been granted permission to enter Pakistan without a PCR test and will be flown to Lahore from Istanbul. Turkish Airlines will hand over the passenger to the health staff at Alama Iqbal Airport after which he will be tested for the virus and then quarantined. Turkish Airlines is to bear the charges of the test and quarantine facility in addition to the PKR 100,000/- fine.

Previously, last week Qatar Airways was also fined by the CAA for violating the SOPs after a passenger tested positive for the virus on a flight to Islamabad.

Moreover, a Turkish Airlines employee at Islamabad Airport allegedly slapped a passenger travelling to Barcelona. According to a spokesperson of the CAA, a video went viral in which the passenger is filming the employee who jerks his hand out. It is unclear whether he slapped his face, as claimed, or slapped the camera out of his hand. Inquiry into the incident has begun by the CAA and Turkish Airlines. In the meantime, the employee has been stopped from working.

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